From Inquiry to Deposit: How to speed up proposal turnaround and increased your close rate

Written By Whitney Shindelar

When you receive a new inquiry, the last thing you want is a drawn-out process that never results in a confirmed trip. But how do you effectively speed up the proposal turnaround time and increase your close rate? In this free webinar, learn how to assess what clients truly want, what paralyzes and prevents them from putting down a deposit, and how to address those concerns in a way that results in higher close rates. 

Enjoy a free replay of this webinar! You can skip around to various parts of the session: 

00:02:15 Introduction

00:03:00 What do clients really want when they reach out to us and before they deposit

00:05:40 What is a successful rate of inquiry to deposit

00:07:13 What paralyzes clients from putting down a deposit

00:10:00 How to help clients feel like they are in good hands

00:13:30 How to help clients feel seen, heard & understood

00:16:35 How to help clients feel confident in their decisions

00:20:05 How to use your expertise to give clients expert direction

00:24:15 Summary of what clients want and how to deliver

00:26:30 How to speed up proposal turnaround and increase close rate (client experience & sphere of influence)

00:27:00 What is your 'sphere of influence' as a professional

00:28:40 Answering participant questions

00:35:40 Exercise comparing two hotels in Ischia for a client proposal

00:44:00 Tutorial on how to use The Hive to apply this knowledge


start becoming an expert with The Hive

If you’re ready to become a travel expert, the Hive is an invaluable resource for travel advisors, offering a complex search feature, note-taking and storage with tagging, and collaboration with other travel advisors.

With The Hive, you can filter searches by destination and niche categories that are not available on any other travel planning tool. This makes it easier than ever to craft detailed, personalized proposals that align with your clients' desires.

Plus, The Hive’s notes feature allows you to store and share information among colleagues, enhancing collaboration and ensuring you’re always equipped with the most up-to-date insights.

The insights shared in this webinar underscore the potential for success in the travel industry for travel advisors at any level in business, paving the way for profitable and satisfying client experiences.


Want to learn more about The Hive and how it can support your travel planning business? Check out a recorded demo or jump right in with a free 6-week trial!

Whitney Shindelar

Undiscovered Sunsets was a long time in the making, even if I myself didn’t realize it. During my time at the University of Northern Iowa, I studied abroad in New Zealand. Upon graduating, I bought a one-way ticket to France, lived with a French family and studied with classmates from Turkey, China, Russia, Germany, Italy, and everywhere in between. In 2010 I began teaching English as a foreign language. This job quickly took me to China, where English teachers were in high demand and within three years, I began working in a 5-star hotel, speaking Mandarin throughout most of my day. In total, I lived abroad for 7 years.

I consider Undiscovered Sunsets to be the perfect mélange of my personal experience traveling the world and my professional experience working in the hospitality industry.

I look forward to designing your next adventure!

Previous

A travel advisor’s guide to selling cruises
Next

Why discovery calls are important for travel advisors